Frequently Asked Questions

A Physical Therapist is a healthcare professional who performs a variety of evaluation and treatment procedures for individuals of all ages from newborns to the very oldest who have medical problems or other health–related conditions that limit their abilities to move and perform functional activities in their daily lives.

Just give us a call at one of our convenient locations. If this is the first time you are coming to our office, please have your insurance information available as well.
Jefferson Valley Office – (914) 962-2728
Putnam Valley Office – (845) 528-3133

We have a list of insurances that we accept on our insurance page. Please be aware that each insurance company has several types of policies, so contact our office and we’ll verify your physical therapy benefits. If your insurance is not listed – don’t worry! Contact our office and we’ll check your out-of-network benefits.

As long as you have a doctor’s prescription, you can be seen for physical therapy. Patients without insurance will have to pay out of pocket. Please contact our office for self-pay rates

A prescription is a document you receive from a licensed physician. It will state your need for physical therapy as well as your diagnosis, frequency and special instructions concerning your treatment.

As per a recent New York State law, you can legally be seen for Physical Therapy without a prescription for 10 visits. However, insurances won’t reimburse Physical Therapy without a prescription from a licensed physician. You also may have to update your prescription every 30 days unless otherwise specified.

A referral is a document that is sometimes needed, depending on your insurance, for your initial evaluation visit to be reimbursed by your insurance. Generally, you can obtain a referral from your primary care physician.

An authorization is an approval from your insurance company that they will consider payment for your treatment for a certain duration of time. The amount of visits approved will vary depending on your insurance and diagnosis.

You should wear comfortable clothing. Most of our treatment rooms are private so you can bring clothes with you to change into. We recommend you bring a tank top for shoulder injuries or shorts for ankle, knee or back injuries. We have gowns available for larger injury sites such as upper and lower back diagnosis.

A co-payment (co-pay) is a payment made out of your pocket for each visit. Each insurance policy determines how much your co-payment may be per visit. These payments are due at the time of your appointment unless payment options have been discussed with our billing department.

A co-insurance is very similar to a co-payment. Typically co-insurances are a percentage due by the patient after the insurance reimbursed our facility at their percentage rate. For example: Medicare may cover 80% for each visit resulting in a 20% co-insurance due by the patient.

A deductible is an initial amount you will have to cover before your insurance pays for anything. Please note that a deductible can be taken out from different facilities.

An out-of-pocket fee is an amount determined by your insurance policy that if and when met, your insurance may cover expenses at 100%. Out-of-pocket’s include co-payments, co-insurances and sometimes deductibles.

At your first initial visit we will perform an evaluation to determine what the particular issues are and how they are affecting your life. With your consent and involvement we will determine the best course of treatment for you. We will negotiate any follow-up treatments that may be needed to monitor and/or advance your treatment so you continue to progress toward your goals. Please wear comfortable clothing that will allow access to the body area you wish to address.

The initial appointment is approximately 60-90 minutes including filling out the necessary paperwork. Any follow-up appointments are approximately 45-60 minutes each. This time range depends on the type of treatment required. Speak with the therapist about this after the first session.